DataTel – Artificial Intelligence
DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.
All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.
Take a look at our CCaaS Architecture Features.
Have the system up and available within days instead of months.
Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
CCaaS for subscribers – global service, with no upfront costs
High-performance platform to drive contact center productivity – cloud, on-premise, or hybrid
Fully customizable, multi-channel, multi-session workspace
Browser-based tools, no software installation required
Design all user interfaces to individual requirements
‘Swap out’ components and integrate with 3rd party apps
Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.
Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.
Help agents achieve and maintain excellence
See and hear exactly how agents are interacting
Measure and evaluate performance at every level
Design effective automated flows or integrate with 3rd party providers
Stored customer contact history, to aid routing and add context to conversations
Help agents achieve and maintain excellence
See and hear exactly how agents are interacting
Measure and evaluate performance at every level
Design effective automated flows or integrate with 3rd party providers
Drive operational efficiency, increase customer satisfaction & improve agent performance
Create complex process flow scripts for agents, IVR, chatbots and other applications
Maximum predictive dialing performance, under any compliance rules
Precise routing rules for ‘best available’ connection
Core telephony functions to manage all inbound/outbound SIP calls
Highly flexible unified web UI for agents, supervisors and administrators
Fully customizable performance stats, charts, and reports, across all channels
Comprehensive data output to build your own reports
Audio and screen recording of agent activity to ensure the highest standards
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Flexible ‘no contact’ rules to protect contact center and consumer
Performance and efficiency for a wide range of business applications
A full featured contact center software solution, designed for optimum performance at scale
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Connect quickly to well equipped agents
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Maximise agent productivity with best-of-breed predictive dialing
Secure, highly configurable multichannel communications for excellence in patient care
Explore our custom AI solutions with No Obligation FREE Trials!
Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.
Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!
Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.
DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.
All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.
Take a look at our CCaaS Architecture Features.
Have the system up and available within days instead of months.
Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
CCaaS for subscribers – global service, with no upfront costs
High-performance platform to drive contact center productivity – cloud, on-premise, or hybrid
Fully customizable, multi-channel, multi-session workspace
Browser-based tools, no software installation required
Design all user interfaces to individual requirements
‘Swap out’ components and integrate with 3rd party apps
Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.
Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.
Help agents achieve and maintain excellence
See and hear exactly how agents are interacting
Measure and evaluate performance at every level
Design effective automated flows or integrate with 3rd party providers
Stored customer contact history, to aid routing and add context to conversations
Help agents achieve and maintain excellence
See and hear exactly how agents are interacting
Measure and evaluate performance at every level
Design effective automated flows or integrate with 3rd party providers
Drive operational efficiency, increase customer satisfaction & improve agent performance
Create complex process flow scripts for agents, IVR, chatbots and other applications
Maximum predictive dialing performance, under any compliance rules
Precise routing rules for ‘best available’ connection
Core telephony functions to manage all inbound/outbound SIP calls
Highly flexible unified web UI for agents, supervisors and administrators
Fully customizable performance stats, charts, and reports, across all channels
Comprehensive data output to build your own reports
Audio and screen recording of agent activity to ensure the highest standards
Automation to optimise any outreach strategy
Central storage and configuration of common resources
Flexible ‘no contact’ rules to protect contact center and consumer
Performance and efficiency for a wide range of business applications
A full featured contact center software solution, designed for optimum performance at scale
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Connect quickly to well equipped agents
Best-of-breed predictive dialing with CATI integration
Automated inbound/ outbound blending integrated with any debt management app
Maximise agent productivity with best-of-breed predictive dialing
Secure, highly configurable multichannel communications for excellence in patient care
Explore our custom AI solutions with No Obligation FREE Trials!
Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.
Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!
Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.
We will respond quickly!
“Your Way!” isn’t just about technology and understanding your needs, it’s about understanding how we can work with you in all areas including on your preferred method of communication. So, please call call or text us at 602-888-9848, or get in contact by email or via the contact form and we will be in touch shortly.
Enhance Operational Efficiency, Elevate Customer Satisfaction, and Boost Agent Performance