Contact Center Platform for Enterprise
A High-Performance Platform for Elevating Contact Center Productivity, Available in Cloud, On-Premises, or Hybrid Deployments. Supports up to 10,000 concurrent users.
A Comprehensive Contact Center Solution with an Overwhelming Feature Set.
- Unified Suite: SCC is a unified suite with centralized configuration, simplifying the process of seeking assistance and support.
- Modular and Composable: Users can employ the entire suite or interchange components seamlessly using extensive and robust APIs.
- Extensibility: SCC can be extended, modified, adapted, and integrated with specialized applications to meet the specific requirements of any business.
Adaptable Deployment Tailored to Your Needs
- In the public or private cloud, with compatibility across major vendors such as AWS, MS Azure, Google Cloud, and more.
- On-premises.
- As a hybrid solution, combining elements of both cloud and on-premises infrastructure.
Worldwide Presence, Personalized Connections
Establish connections with local carriers, networks, and data centers by strategically distributing SCC components across servers, virtual machines (VMs), territories, and even continents, aligning with your specific business requirements.
VMs situated at various locations can seamlessly integrate with the SCC cloud and be centrally managed. The bootstrapping service expedites role and service assignment, ensuring efficient deployment and operation.
Clear Business Segmentation
Establish separate departments, regions, or distinct business operations with complete autonomy through SCC’s multi-tenant capability. The provisioning process is straightforward and swift, ensuring secure and discreet operations for each entity.
Designed for Scalability at its Best
SCC boasts versatile and exceptionally scalable architecture that can accommodate over 10,000 users in a multi-tenant environment. All of this can be efficiently managed through a unified user interface, without any performance compromises.
Customized Support for Achieving Success
Every enterprise possesses unique needs, and we bring substantial expertise to assist enterprise users in navigating the path that aligns with their specific objectives. Our offerings include personalized guidance and support in the following areas:
- Optimal SCC Deployment: Advising on the most effective SCC deployment strategy tailored to your enterprise.
- Deployment Assistance: Providing assistance throughout the deployment process to ensure a smooth transition.
- Integration with Existing Systems: Guidance on seamlessly integrating SCC with your current infrastructure.
- Comprehensive Solution: Recommendations on additional products or components, if necessary, to create a comprehensive solution tailored to your market.
- Partner Identification: Assistance in identifying suitable business partners capable of addressing your unique challenges.
If your requirements extend beyond current industry solutions, we are eager to collaborate with forward-thinking users interested in pioneering cutting-edge development efforts.
Getting started
To initiate your journey with DataTel and explore how we can assist you, simply
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Find out more about what we offer:
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
Blended Media Desktop
Fully customizable, multi-channel, multi-session workspace
Work Anywhere
Browser-based tools, no software installation required
Customize, Localize, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps