DataTel – Artificial Intelligence

Datatel-logo-files-updated-2-ai

    • What We Offer

      DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.

      Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.

      All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.

      Take a look at our CCaaS Architecture Features.

      Have the system up and available within days instead of months.

      Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.

    • Capabilities

      Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

      Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.

      Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.

    • Solutions

      Performance and efficiency for a wide range of business applications

    • By Business Type

      • Enterprise

        A full featured contact center software solution, designed for optimum performance at scale

      • Small/ Medium Business

        Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

    • By Industry

      • Customer Service

        Connect quickly to well equipped agents

      • Market Research

        Best-of-breed predictive dialing with CATI integration

      • Debt Collection

        Automated inbound/ outbound blending integrated with any debt management app

      • Sales & Telemarketing

        Maximise agent productivity with best-of-breed predictive dialing

      • Healthcare

        Secure, highly configurable multichannel communications for excellence in patient care

    • AI

      Explore our custom AI solutions with No Obligation FREE Trials!

      Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.

      • Custom AI Chat Solutions

        Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!

      • Custom AI Speech Analytics Solutions

        Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.

  • Contact us

    • What We Offer

      DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.

      Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.

      All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.

      Take a look at our CCaaS Architecture Features.

      Have the system up and available within days instead of months.

      Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.

    • Capabilities

      Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

      Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.

      Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.

    • Solutions

      Performance and efficiency for a wide range of business applications

    • By Business Type

      • Enterprise

        A full featured contact center software solution, designed for optimum performance at scale

      • Small/ Medium Business

        Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

    • By Industry

      • Customer Service

        Connect quickly to well equipped agents

      • Market Research

        Best-of-breed predictive dialing with CATI integration

      • Debt Collection

        Automated inbound/ outbound blending integrated with any debt management app

      • Sales & Telemarketing

        Maximise agent productivity with best-of-breed predictive dialing

      • Healthcare

        Secure, highly configurable multichannel communications for excellence in patient care

    • AI

      Explore our custom AI solutions with No Obligation FREE Trials!

      Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.

      • Custom AI Chat Solutions

        Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!

      • Custom AI Speech Analytics Solutions

        Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.

  • Contact us
DataTel Philosophy

What we offer

What We Offer

Uniquely Adaptable Contact Center Solutions – Available as a Subscription Service or as an Installable Platform.

Softdial Contact Center™ (SCC), is a remarkably adaptable contact center software platform that offers top-tier blended customer interaction services.

SCC currently serves over 50,000 users spanning across 50+ countries, catering to:

  • Subscribers: Those in need of comprehensive contact center functionality with little to no upfront expenses or management hassles.
  • Partners: Organizations that work with the SCC platform to enhance the Contact Center as a Service (CCaaS) to multiple tenants globally via a single cloud-based installation.
  • Enterprises: Entities leveraging SCC to efficiently manage high volumes of interactions between customers and agents, regardless of their location (at home, remote, or on-premises).

Explore the provided links to discover more about DataTel and what sets our solutions apart from the rest.

Adaptable contact center software Softdial Contact Center (SCC) comprises a suite of robust contact center applications and services. It can be accessed in two primary ways:

  • CCaaS (Contact Center as a Service)
  • Platform for Enterprises

Contact Center as a Service (CCaaS)

CCaaS for Subscribers: A Global Service with little to no Initial Costs

Contact Center Platform Tailored for CCaaS

Establish Your Own CCaaS Business with the Strength and Versatility of DataTel Software

Contact Center Platform Designed for Enterprises

A High-Performance Platform Driving Contact Center Productivity Across Cloud, On-Premises, or Hybrid Deployments

Integrated Multichannel Desktop

A Highly Customizable Workspace Supporting Multiple Channels and Simultaneous Sessions

Work from Anywhere

Utilize Browser-Based Tools with No Need for Software Installation

Tailor, and Localize According to Your Brand

Craft User Interfaces with the Scripter Tool to Meet Unique Requirements

Seamless Integration Through APIs

Effortlessly Replace Components and Integrate with Third-Party Applications

Exceptional Development on a Global Scale

Continuous Evolution Pushing the Boundaries of Technology