Sales and Telemarketing
Maximize agent productivity with best-of-breed predictive dialing
At a Glance
- Worldwide pioneer in predictive dialing while adhering to regulatory standards.
- Elaborate agent scripts, created by non-technical staff.
- Advanced list management to maximize value extraction.
- Reports available in real-time and for historical analysis.
About our Sales and Telemarketing Solution
The SCC platform was created with a primary focus on developing dialing algorithms and a core mission to optimize productivity in outbound campaigns while ensuring compliance.
At the heart of sales and telemarketing technology lies predictive dialing, and Softdial Contact Center™ (SCC) has earned worldwide recognition as the unequivocal leader in this domain.
A unique approach
This unique approach to predictive dialing has garnered a user base spanning over 50 countries. The unrivaled and highly efficient solution for the ‘performance/compliance challenge’ has led to us providing guidance on responsible dialing practices to numerous marketing organizations and regulatory bodies worldwide.
The predictive dialing solution stands out for its exceptional effectiveness. We are the sole dialer vendor capable of ensuring dialer compliance across all markets. This accomplishment is due to the AI Dialer™, which consistently achieves outstanding dialing performance without violating compliance standards, regardless of the stringent dialing conditions.
We are always eager to demonstrate the effectiveness of the SCC solution and validate our assertions. If you wish to compare us to any other dialer, please feel free to contact us and inquire about our support for free trial evaluations.
Features for Sales and Telemarketing
The call center solution for telemarketing goes beyond being the finest predictive dialer; it encompasses excellence in various other aspects, such as:
- Browser-Based Tools: We offer browser-based scripting, campaign management, and reporting applications that are feature-rich, user-friendly, and integrate seamlessly.
- Comprehensive Campaign Management: SCC provides extensive facilities for managing campaign details, including multi-number dialing, pre and post-startup filters, time zone management, and robust retry capabilities.
- Multi-Tenant Support: SCC has the capability to support hosted campaigns for multiple tenants in a virtual environment where agents, applications, and data can be located wherever the customer requires.
- 24/7 Technical Support: We provide a round-the-clock technical support line, ensuring continuous assistance.
The SCC solution is designed to meet the diverse needs of telemarketing operations and empower them with efficiency, flexibility, and reliability.
Do you know the predictive gain of your dialer?
Are you investing in predictive dialing but seeing results similar to progressive dialing? Are you aware of the additional talk time per hour your dialer provides when operating in predictive mode?
To understand why you should conduct the Predictive Gain Benchmark Test on your dialer, contact us here at DataTel for more information.
Find out more about what we offer:
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Healthcare
Secure, highly configurable multichannel communications for excellence in patient care