Modules
Enhance Operational Efficiency, Elevate Customer Satisfaction, and Boost Agent Performance
Softdial Contact Center™ (SCC) is meticulously structured with a modular design. Its cutting-edge components form a remarkably adaptable and readily customizable core set of applications and services. SCC is accessible through a subscription model as CCaaS, complete with comprehensive management and support from DataTel. Alternatively, it can be deployed swiftly and effortlessly.
SCC provides unparalleled flexibility, allowing you to extend or exchange modules and seamlessly integrate with any third-party applications via robust APIs. This enables the creation of a personalized contact center solution tailored to any environment.
To explore the array of functionalities offered by SCC modules, please follow the links below.
Softdial One
A Highly Adaptable Unified Web User Interface Catering to Agents, Supervisors, and Administrators
Softdial Scripter
Craft Intricate Agent Scripts, IVR Systems, Chatbots, and Other Process Flow Applications with Ease
AI Dialer
Top-of-the-Line Predictive Dialing While Adhering to All Compliance Regulations
Softdial Pathfinder
Precise Routing Rules to Ensure the "Best Available" Connections
Softdial Media Server
Core Telephony Functions for Efficient Management of Inbound and Outbound SIP Calls
Softdial Reporter 5
Create Completely Customizable Performance Reports or Dashboards for a Comprehensive Overview Across All Channels
Softdial Publisher
Centralized Storage and Configuration of Shared Resources for Enhanced Efficiency
Softdial Recording Monitor
Recording of Audio and Screen Activity of Agents to Uphold the Highest Standards
Softdial Campaign Manager
Automation to Optimize Every Outreach Strategy
Softdial Repository
Centralized Storage and Configuration of Shared Resources for Enhanced Efficiency
Global Compliance
Adaptable "No Contact" Rules to Safeguard Both the Contact Center and Consumers