Healthcare
Ensuring secure and highly adaptable multichannel communication for delivering exceptional patient care while maintaining HIPAA (Health Insurance Portability and Accountability Act).
- Reach out and engage with your audience through any and every available communication channel
- Ensure data privacy and confidentiality.
- Incorporate patient data at various levels to assist agents.
- Rapidly link patients with the appropriate department or individual.
- Adapts automatically to surges in demand.
- Implement in the cloud, on-site, or using a hybrid approach.
About our Healthcare Contact Center Solution
In the healthcare sector, communication frequently involves heightened levels of anxiety and urgency, necessitating a primary focus on patient well-being. We offer healthcare facilities a platform that enables the delivery of patient-centric care through all communication channels. This platform equips agents with the necessary tools and data while incorporating customized automation when applicable.
An Enterprise-Grade Cloud-Based Subscription Service for Contact Centers (CCaaS)
What is Softdial Cloud™ Contact Center as a Service (CCaaS)?
Softdial Cloud™ provides a cloud native CCaaS solution designed for both small and large businesses, allowing you to drive digital transformation at your preferred speed without requiring an initial investment.
It’s readily accessible for immediate use and can be customized to meet specific business requirements, seamlessly integrating with third-party products. Plus, it can effortlessly expand to accommodate more than 10,000 agents based on your needs. You can choose between agent seat-based or usage-based charging to align with your business strategy.
Maintain Low Costs and Elevate Customer Satisfaction
What Makes Softdial Cloud™ Different?
Softdial Cloud™ autonomously handles agent workloads across all communication channels and various customer service and outreach tasks. This ensures that agents operate at peak productivity levels, delivering the top-tier service that Clients rightfully expect.
What are the advantages of opting for Softdial Cloud™?
Managed by Experts
Softdial Cloud™ is directly managed and supported by DataTel. The setup process is quick and efficient, with ongoing expert support available 24/7/365 for day-to-day operations.
Exceptional Cloud Performance at Scale
Built for the Cloud from the Ground Up
Softdial Cloud™ is the outcome of a decade of dedicated Research and Development (R&D). It's a cloud-native solution that excels in scaling without limitations or compromises.
Exceptional Service Worldwide
Global Accessibility
Access Softdial Cloud™ from anywhere via multiple points of presence spanning North America, Europe, and APAC. Hosted on AWS, it ensures top-notch security, reliability, and seamless interoperability.
Optimizing Agent Productivity
Maximizing Engagement, Minimizing Waste
Softdial Cloud™ excels in efficiency optimization, ensuring agents make the most of their time. It automatically balances and blends inbound and outbound workloads, shifting agents as needed to uphold your SLAs (Service Level Agreements).
Elevated Customer Experience and First-Contact Resolution (FCR)
Enhanced Customer Satisfaction
Connect customers swiftly through their preferred channel to the most suitable agent or queue, ensuring a first-time resolution with intelligent cloud routing. Softdial Cloud™ selects the best agent based on their experience, expertise, and skills, enhancing the overall customer experience.
Maximizing Conversations, Minimizing Delays
Automation for Peak Efficiency
Ensure agents are engaged in live conversations, reducing wait times through automated outreach strategies that minimize idle periods. Allow the dialer to handle tasks, enabling supervisors to concentrate on enhancing agent performance.
Optimizing Agent Efficiency
Unified Omnichannel Dashboard
Agents can make the most of their capacity by simultaneously assisting multiple customers via a single screen omnichannel dashboard, handling communication through email, SMS, messaging, and more without the need to switch between applications.
Immediate Scalability as Needed
Adapting to Your Business
Swiftly respond to spikes in demand or evolving business priorities by effortlessly adding the necessary agents, whether it's 10 or 1000, and seamlessly releasing them when demand subsides.
Remote Work for Agents
Accessible Anywhere
Empower agents to work from home or any remote location with minimal requirements: a laptop, headset, and internet connection. There's no need for software installation or configuration at their end—simply log in and begin working.
IVR and Chatbots
No-Code Automation
Employ automated response solutions, crafted by your non-technical personnel, to free up your agents for more high-value, intricate tasks. These solutions handle simpler tasks automatically, keeping customers engaged during wait times or directing them to the most suitable agent. We also offer custom design services for tailored solutions.
Seamless Integration Options
Exceptional Configuration Flexibility
Easily integrate with your preferred or contracted third-party applications and services. You can bring your own carrier or utilize our carrier services with costs conveniently included in our billing. Additionally, choose between using our Text-to-Speech engine or effortlessly connecting to your preferred speech services.
Find out more about what we offer:
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing