DataTel – Artificial Intelligence

Datatel-logo-files-updated-2-ai

    • What We Offer

      DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.

      Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.

      All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.

      Take a look at our CCaaS Architecture Features.

      Have the system up and available within days instead of months.

      Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.

    • Capabilities

      Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

      Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.

      Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.

    • Solutions

      Performance and efficiency for a wide range of business applications

    • By Business Type

      • Enterprise

        A full featured contact center software solution, designed for optimum performance at scale

      • Small/ Medium Business

        Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

    • By Industry

      • Customer Service

        Connect quickly to well equipped agents

      • Market Research

        Best-of-breed predictive dialing with CATI integration

      • Debt Collection

        Automated inbound/ outbound blending integrated with any debt management app

      • Sales & Telemarketing

        Maximise agent productivity with best-of-breed predictive dialing

      • Healthcare

        Secure, highly configurable multichannel communications for excellence in patient care

    • AI

      Explore our custom AI solutions with No Obligation FREE Trials!

      Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.

      • Custom AI Chat Solutions

        Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!

      • Custom AI Speech Analytics Solutions

        Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.

  • Contact us

    • What We Offer

      DataTelAI provides CCaaS with AI – multimedia, multichannel, fully blended cloud contact center solutions.

      Available by subscription as CCaaS, fully managed, or deployment by enterprise users as a premise or hybrid solution.

      All DataTel cloud components are secure, resilient, and scale seamlessly from 20 agents to 10,000+, whether local, mobile, or remote.

      Take a look at our CCaaS Architecture Features.

      Have the system up and available within days instead of months.

      Be sure to look at our AI solutions as we provide the No Obligation Free Trials for Speech Analytics or Chat Bots for your website or Intranet.

    • Capabilities

      Our solutions are designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.

      Our unique and powerful drag and drop Scripter Designer allows users to develop intricate scripts for agents, IVR’s, chatbots, and various other applications to manage complex process flows.

      Create any Agent UI that includes data from any external or internal source that incorporates into the scripts with validation, call flow logic, robotic processes for automation and corporate flow processes outside of the Contact Center.

    • Solutions

      Performance and efficiency for a wide range of business applications

    • By Business Type

      • Enterprise

        A full featured contact center software solution, designed for optimum performance at scale

      • Small/ Medium Business

        Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves

    • By Industry

      • Customer Service

        Connect quickly to well equipped agents

      • Market Research

        Best-of-breed predictive dialing with CATI integration

      • Debt Collection

        Automated inbound/ outbound blending integrated with any debt management app

      • Sales & Telemarketing

        Maximise agent productivity with best-of-breed predictive dialing

      • Healthcare

        Secure, highly configurable multichannel communications for excellence in patient care

    • AI

      Explore our custom AI solutions with No Obligation FREE Trials!

      Check our DataTel AI Philosophy page to read how we approach each Client to determine how to improve processes, people and technology.

      • Custom AI Chat Solutions

        Build and embed a customized AI Chat Solution on your website or Intranet. We believe in it so much we will put it together and you can try it for free!

      • Custom AI Speech Analytics Solutions

        Our No Obligation Free Trial AI speech analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.

  • Contact us
DataTel Philosophy

Solutions

Solutions

High-Performance Solutions Tailored to Your Industry and Business Size

The comprehensive features and adaptable architecture of Softdial Contact Center™ (SCC) excel in various business applications. It ranges from advanced inbound call management, automated SLA supervision, and routing capabilities for customer service, to high-performance predictive dialing for market research and telemarketing. Regardless of your industry or business dimensions, DataTel has the solution to meet your needs.

Tailored Solutions to Suit Any Business Size

Enterprise

A Comprehensive Contact Center Software Solution Engineered for Optimal Performance at Scale

Small/Medium Businesses

Options for Small and Medium-sized Businesses (SMBs) to Subscribe to Our All-Inclusive Cloud Service, Managed and Hosted by DataTel.

Solutions Tailored to All Industries, Including:

Customer Service

Delight Customers with Advanced IVR for Self Service and Routing Choices

Market Research

Top-of-the-Line Predictive Dialing with CATI Integration

Debt Collection

Automated Inbound and Outbound Blending Seamlessly Integrated with Any Debt Management Application

Sales & Telemarketing

Maximize Agent Productivity with Top-of-the-Line Predictive Dialing Solutions

Healthcare

Secure and Highly Configurable Multichannel Communication Solutions for Delivering Excellence in Patient Care