Free Setup & Trial for AI Speech & Transcription
Analytics!
Average $2-$10/agent/month
Our analytics pricing is the most competitive price on the market due to our AI models and proprietary approach.
After your free trial, our rates start at just $0.004 per minute, average range of $2 to $10/agent/month, with no minimums or contracts. Our affordable rates make it easy to get started with our AI-powered speech analytics solutions.
Contact us today for a demo that will only take fifteen minutes. It’s a managed service as well so you simply provide us the call recordings and we will setup everything and provide you a login to use the system as much as you like.
Speech analytics revolutionizes how businesses understand customer interactions by leveraging artificial intelligence. Through emerging technologies like speech recognition, natural language processing, and machine learning, speech analytics software converts spoken words from customer conversations into quantifiable data to resolve any of your most complex needs. This enables businesses to analyze customer sentiment, preferences, summarize a conversation and many other needs that will improve your operations and bottom line. Most importantly using AI based speech analytics to maintain compliance across your entire organization.
Zoho Voice & Desk:
Zoho Voice: By integrating seamlessly with Zoho Voice and Zoho Desk, our solution empowers Zoho users to gain deep insights from every customer interaction. Each call and support ticket is automatically analyzed for key topics, sentiment, and detailed summaries, along with rich metadata, unlocking a powerful layer of visibility into customer needs, agent performance, and emerging trends. This means faster issue resolution, improved customer satisfaction, and smarter business decisions driven by real-time, actionable intelligence across your entire support operation.
Benefits of Speech Analytics:
Enhanced Understanding: By transcribing spoken words into text, speech analytics deepens comprehension of customer needs and behaviors. Organizations gain valuable insights into customer sentiment, empowering them to provide more personalized and effective service.
Continuous Improvement: Speech analytics is a key component of conversation intelligence, providing actionable insights that drive business outcomes. By analyzing customer interactions, businesses can identify trends, areas for improvement, and strategies to enhance overall performance and customer experience.
Compliance: Making sure your organization adheres to all the TCPA, CFPB, FCC, FTC, PCI, HIPAA, and other Federal State and Local Regulations. Having one person say something they shouldn’t or not say something they should can put a company out of business.
How Does Contact Center Speech & Transcripts Analytics Work?
At its core, contact center speech analytics software captures and analyzes data from customer conversations, offering comprehensive insights through dashboards, reports, summarization and call transcripts.
The process unfolds across three pivotal phases:
Data Processing
Leveraging various artificial intelligence models.
- Transcription
- Sentiment Analysis
- Diarization to separate speakers
- Call summary
- Background Noise Removal
- A combination of AI models and proprietary logic allows our AI based speech analytics technology to scrutinize every call you make at a price that beats the industry by far.
Analysis
- Validate Agent entered the proper call disposition
- Categorize calls
- Highlights keywords that should have been spoke but were not
- Keywords that were spoken but should not have been
- Timed events based on the items above
- Redact full and partial PII, PCI and sensitive information
- Summarization of calls
- Sentiment of a call
- A combination of all these factors listed above
- Defined results or exceptions to the rules to allow for easy management.
- Management by Exception instead of Observation
Insights
The speech analytics platform furnishes results encompassing various facets
- Scorecards
- Call Quality Scores
- Sentiment analysis to detect if Agent or Customer are happy or not
- Agent quality performance
- Script compliance metrics
- Federal, State and Local compliance scoring
- These insights empower organizations to make informed decisions, detect trends, and drive ongoing enhancements in their contact center operations.
Benefits
Cost-Effective Solution
Our platform provides deep insights into call performance at a fraction of the cost compared to traditional call analytics programs. Starting as low as $0.004 per minute, or average range of $2 to $10/agent/month. Our pricing is structured to fit your budget while delivering exceptional value.
Automated Monitoring of All Calls
AI objectively scores every call, reducing the need for manual monitoring and allowing supervisors to focus on high-priority tasks. This not only saves time but also ensures consistent and comprehensive monitoring.
Scorecards Improve Productivity
By gathering larger datasets and identifying trends faster, our platform helps improve call center productivity and performance, leading to significant time and cost savings. With actionable insights at your fingertips, you can streamline operations and maximize efficiency
Enhanced Compliance
Quickly and easily analyze every call to ensure regulatory compliance, redaction of PII or PCI full or partial numbers. Reducing the risk of fines and penalties associated with non-compliance. Our platform automates compliance management, providing peace of mind and mitigating legal risks.
Quality Assurance
Identify winning methods and best practices, improve call quality, and strengthen customer relationships effortlessly with automated scorecards and/or keyword analysis.
Scalable Solution
Our cloud-based platform offers customizable features to address your specific performance indicators and compliance requirements, ensuring scalability as your business grows. Whether you’re a small startup or a large enterprise, our solution can adapt to your evolving needs.
Key Features
Compliance Management
Automatically flag incidences of non-compliance related to regulations and internal policies for follow-up, ensuring adherence to industry standards and minimizing legal risks.
100% Call Monitoring
Our platform can monitor 100% of call recordings, making it easier to identify trends and handle disputes without missing any critical interactions. This comprehensive approach ensures nothing falls through the cracks.
Customization
We build the keyword detections, scorecards, redaction, KPI’s and anything else you might need to meet your unique needs, by tailoring the platform to fit your specific requirements and preferences.
Speech Recognition Technology
Convert calls into machine-readable transcripts for customizable categorization based on keywords, enabling comprehensive analysis and actionable insights. Our advanced speech recognition technology ensures accuracy and reliability.
Conclusion: Our AI-powered speech analytics platform offers a cost-effective and efficient solution for call center monitoring. By leveraging cutting-edge technology and a managed service model, we help improve productivity, enhance compliance, and boost overall performance without the need for extensive in-house technical support. Unlock the potential of your call center with our customizable and scalable speech analytics solutions.