Forsta CATI Integration
Market Research Resources
SCC boasts extensive experience collaborating with CATI (Computer Aided Telephone Interviewing) products. However, the commitment goes beyond simple integration with Forsta CATI. We provide comprehensive support to ensure uninterrupted productivity throughout your operations.
Key Features
- Comprehensive Hosting Capabilities
- Offers predictive, preview, and progressive dialing support
- Ensures secure multi-tenancy across the system
- Enables remote management and control
- Provides up-to-the-minute reporting and analytics
- Can be easily scaled to accommodate a wide range of users, from as few as 4 to over 10,000.
- Provides support for both distributed and remote home-based workers.
- Allows for the playback of messages.
- Offers support for multiple languages.
Forsta
A software-only dialer that is seamlessly integrated with Forsta
Softdial Contact Center™ (SCC) and Predictive Dialer solution are seamlessly integrated with Forsta’s CATI software.
Tailored for the Market Research Industry
With a wealth of experience collaborating with CATI products, going beyond mere integration with Forsta CATI. We offer comprehensive support to ensure uninterrupted productivity. The predictive dialing performance sets the industry standard and can yield substantial advantages, even in campaigns with extended talk times.
Minimal IT requirement
SCC’s market research solutions are delivered as software-only, making them quick to integrate and easy to manage. This approach helps to keep your IT costs down and ensures a faster return on investment (ROI).
Implementation without disruptions
Deployment is smooth and efficient, with a solution ready to go in a matter of days, not months, and without any disruption to your ongoing operations. When you’re prepared to make the transition, it’s a seamless process.
One dialer, multiple sites
A single central dialer can effectively manage multiple physical sites, optimizing agent productivity by continuously balancing the workload.
One dialer, multiple CATIs
Multiple campaigns can be executed concurrently using various CATI systems, all seamlessly integrated with the dialer, providing the flexibility to select the most suitable CATI tool for each specific task.
Unmatched predictive capabilities
The cutting-edge algorithms and our one-of-a-kind agent management system have the potential to make a substantial impact on the bottom line, providing predictive benefits that are unparalleled in the industry.
VoIP as standard
In addition to cost savings on calls, native VoIP support eliminates the need for costly telephony hardware, allowing you to purchase servers locally and avoid expensive shipping costs.
Robust IVR
Leverage our potent visual scripting tools to employ outbound IVR as a gateway to agents or establish an IVR-only campaign.
Adaptable call recording
Call recordings can be configured to meet specific needs, whether it’s recording every call, specific campaigns, teams, or agents. These recordings are securely archived, easily searchable, and can be played back as needed.
Monitoring and coaching
Supervisors have the ability to monitor live interviews remotely, with monitor, coach or barge options for both covert observation and active participation in the conversation, all accessible with a simple button-click. For added security and control, supervisor access can be restricted to specific campaigns using native multi-tenancy features.
24/7 support
Our global support team is committed to providing a swift response time of just 1 hour, no matter where you are in the world. Our dedicated engineers are highly qualified and knowledgeable, ensuring you receive the assistance you need promptly through remote support.
Powering your research solution
Our comprehensive range of features and reliable solutions make it a standout choice for market research needs. Our product is designed to work seamlessly and efficiently, ensuring your research campaigns run smoothly and effectively. If you’re interested in learning more about how we can power your research or want to hear from our satisfied users, please don’t hesitate to get in touch with us. We’re here to help you achieve your research goals.